Terms and conditions

1. Welcome to Forma Pilates

These terms apply to your use of the Forma Pilates website and bookings for our classes and events. Forma Pilates is based in Copenhagen, Denmark. If you have questions about these terms or a booking, contact hello@formapilates.dk.

2. Your account

Please provide accurate information and keep your contact details up to date so we can reach you about your bookings. Keep your login details secure and let us know if you suspect unauthorised access to your account.

Use the website responsibly and do not access another person’s account, interfere with bookings or attempt to bypass security measures.

3. Classes, bookings and payment

Classes are subject to availability. Before booking, check the class description, date, time, location, price and any equipment requirements. Any special conditions shown for a class form part of that booking.

Your place is reserved when your booking is confirmed. For paid classes, follow the payment instructions provided for that class. A booking confirmation does not by itself confirm receipt of payment. Any payment deadline or additional booking conditions will be communicated before you book.

4. Cancellations and refunds

If you cannot attend, cancel through My bookings within the cancellation window shown for your class. If you cannot cancel online, contact us as soon as possible.

Refunds, credits and transfers are subject to the cancellation conditions communicated when you book and your rights under applicable law. Please contact us about a refund for a paid booking; cancelling your place online does not automatically process a refund. If no refund conditions were provided, contact us so we can resolve your request in accordance with your statutory rights.

The usual 14-day withdrawal right generally does not apply to leisure activities booked for a specific date or period, such as a scheduled Pilates class. This does not affect any cancellation rights offered with your booking or other mandatory consumer rights.

5. Changes to a class

Occasionally, we may need to change the time, venue or instructor, or cancel a class. We will notify affected participants using their booking contact details as soon as reasonably possible.

If we cancel a paid class, you can request a refund for that class. If we materially change a booking and you cannot attend, contact us to arrange an appropriate resolution, including a refund where applicable. You do not have to accept a credit instead of a refund to which you are entitled.

6. Taking part

Please arrive in time for your class, follow the instructor’s guidance and treat other participants, staff and equipment with care. Check the class description for anything you need to bring.

Choose a class appropriate for your circumstances and seek professional advice if you are unsure whether exercise is suitable for you. Stop exercising if you feel pain or become unwell. Pilates instruction is not a substitute for medical advice or treatment.

We may ask someone to stop participating where reasonably necessary to protect their safety or the safety of others. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes your statutory rights.

7. Privacy

Our privacy policy explains how we collect and use personal information when you use our website and book classes. Receiving marketing is optional and separate from your account and bookings.

8. Questions and complaints

If something is wrong, please contact hello@formapilates.dk with your name, relevant booking details and a description of the issue. We will work with you to find a fair resolution.

These terms are governed by Danish law, subject to any mandatory consumer protections that apply to you. Nothing in them prevents you from contacting a competent consumer complaints body or bringing a claim before a court with jurisdiction.

9. Updates to these terms

We may update these terms from time to time. The version available when you book applies to that booking. Updates will not retrospectively remove your existing rights.